The Case Manager is responsible for providing accessible & culturally competent case management services to individuals living with HIV including, but not limited to, assessment of need, service planning, reassessments, treatment education, adherence counseling, linkages and referrals to public and privates services and programs, information dissemination, financial resource management, advocacy, mental health assessment, service plan follow-up, and discharge planning.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Promotes the organization’s mission, vision, and strategic objectives within assigned area.
- Knowledge of HIV including risk factors, medical care needs, psychosocial challenges and community resources.
- Conducts intakes and psychosocial assessments within required time-frame, ensuring complete, accurate and timely case notes, record-keeping, and reports. Maintains thorough and complete programmatic records to include documentation of services provided and outcomes.
- Develops care plans with clients focusing on access to and continuation in medical care and treatment adherence.
- Identifies resources, advocates and provides guidance/referrals. Facilitates clients’ access to medical treatment, insurance coverage, substance abuse treatment, mental health care, entitlements, community based programs and other resources.
- Educates clients on health information including risk reduction.
- Monitors clients’ progress and performs required follow up.
- Responds to walk-in clients and phone calls in a timely manner.
- Engages communities and providers in Metropolitan Detroit to develop or expand access to services.
- Maintains documentation in client files and computer data system according to agency standards.
- Represents the agency at community meetings and venues. Participates in outreach activities to promote services and education in the community.
- Collaborates internally and externally to maintain effective relationships.
- Demonstrates effective customer service and problem solving techniques; upholds a professional environment that promotes teamwork, excellence and respect for patients/clients, their families, coworkers, colleagues and others.
- Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.
- Participates in staff meetings and staff development trainings.
- Other duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
- Master’s Degree in social work or related field preferred. Bachelor’s Degree required. Case Management certification required within one year of hire.
- Two years case management, social service or related experience required.
- Excellent customer service skills as well as the ability to professionally interact with individuals from diverse populations to accommodate social and cultural differences.
- Familiarity with and ability to navigate and execute software programs (i.e. Microsoft Office, Database, Electronic Health Records).
- Excellent time management, project management, organizational and communication (written and verbal) skills.
- Must complete the following trainings once hired:
- Certified Application Counselor training within first 60 days
- MI Bridges Community Partner and Navigation Referral training within first 60 days
- Medicaid/Medicare Assistance Program certification within first year
This position may require local travel as well as limited in-state and out of state travel. You must be able to provide proof of having a current, valid driver’s license, reliable transportation, and current automobile insurance.