The Clinic Manager is responsible for clinical operations including planning, organizing and supervising day to day clinic activities and ensuring high quality patient care. The clinic manager will lead a team dedicated to promoting quality outcomes, patient satisfaction, efficient patient flow and provider productivity. As a member of the care team, they will work collaboratively with providers, clinical and non-clinical staff to promote the mission and objectives of Corktown Health Center, ensure a patient centered home is provided and advance health and wellness of our patients. They will participate in developing benchmarks, measuring progress and implementing quality improvement initiatives.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Supervises clinic staff including reception/scheduling, medical assistants and support staff. Works with the medical director to provide administrative (non-clinical) management of providers.
- Manages staff schedules and workflow to ensure appropriate coverage. Reviews schedule requests. Works with the Medical Director on provider schedules.
- Reviews and approves hours and benefit time for payroll processing.
- Responsible for the daily, morning team huddle providing clear expectations and instructions to efficiently lead the day’s operations.
- Collaborates with team members and the Medical Director to identify operational challenges and strives to resolve these in a professional and timely manner.
- Assesses staff skills, identifies and supports training and professional development.
- Provides objective and honest evaluations of staff at 30, 60, 90 days of employment and annually as required by organization policy.
- Coordinates monthly staff meetings with Providers and clinic team.
- Adheres to and enforces organization policies and expectations with staff including code of conduct, attendance, confidentiality and professionalism.
- Maintains a working relationship with supervised staff and has the ability to discuss employee behaviors and performance in a professional and supportive manner and to follow organization discipline procedures when necessary. Identifies and reports concerns regarding provider performance directly to Medical Director and COO.
- Participates in interviewing and hiring processes.
- Manages patient flow to assure efficient use of staff time and exam room capacity. Monitors patient cycle times on a consistent basis and identifies potential inefficiencies. Discusses inefficiencies with appropriate staff and/or leadership team to determine and implement resolutions.
- Oversees lab at clinic site to insure all controls and regulations are met according to CLIA standards and policies.
- Triages patient needs and responds to all emergency situations.
- Develops and implements policies, procedures and protocols in collaboration with appropriate leadership and staff.
- Works with the Medical Director, providers and clinic staff to achieve clinical quality indicators including patient screenings.
- Ensures timely follow up with patients regarding questions, prescriptions, referrals, etc.
- Identifies, reports and responds to incidents, adverse events and patient complaints in a thorough and timely manner according to organization policies.
- Manages clinic supplies, inventory, tracking and ordering. Ensures clinic equipment is maintained in good working order.
- Ensures an appropriate environment for the delivery of health care by assuring that exam rooms, team/conference room and other work areas are kelp in a clean, safe and orderly fashion. Monitors the environment for safety hazards. Intervenes to remove hazards, recommends and implements improvements.
- Ensures employees are trained and follow infection control policies, safety practices and OHSA regulations.
- Monitors scheduling, appointment availability (next and 3rd next), cancelations, no-shows and patient cycle times. Measures patient outcomes and satisfaction. Manages team to meet and exceed benchmarks.
- Prepares reports and audits pertaining to clinic operations, quality indicators, productivity, documentation and other metrics.
- Reviews monthly financial reports and works with administration regarding budgeting, productivity, expense management, billing and clinic revenue.
- Ensures patient payments for services including copays and deductibles are processed and credited to patients account by assigned staff accurately and timely and that cash or check payments are delivered to the designated finance staff according to policy.
- Participates in committees.
- Other duties as assigned.
Reports to the Chief Operating Officer with dotted line responsibility to the Medical Director.
This position will supervise generally in the range of 5 to 15 direct reports consisting of reception, scheduling and clinic support staff and will provide administrative (non-clinical) supervision of providers, residents, interns and students.
SCHEDULE & WORKING CONDITIONS
This position is full time, predominantly during business hours Monday through Friday and will require some evening and weekend hours. The position is based in Detroit. Work is generally performed within a clinic and office environment and includes significant in-person, phone and email contact with staff, patients/clients, partners/vendors and the general public.
This position may require local travel as well as limited in-state and out of state travel.
REQUIRED EDUCATION & EXPERIENCE
- Bachelor’s degree in a clinical or business discipline required.
- Minimum of five years’ experience in health care including two years in a management role required.
- The Clinic Manager should embrace our mission to provide high quality, culturally competent medical care and be familiar with the health issues faced by persons who are LGBTQ.
Corktown Health Center (CHC) is an Equal Opportunity Employer and values a diverse workforce. CHC does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.