POSITION SUMMARY: The Early Intervention Services (EIS) Specialist is responsible for providing outreach and early intervention services to individuals who are HIV positive. Predominantly works with those who are newly diagnosed or not engaged in care and other services to assist in attaining and maintaining a maximum level of health and independent functioning, thereby maintaining and improving health outcomes and quality of life.
ESSENTIAL DUTIES & RESPONSIBILITES:
- Promotes the organization’s mission, vision, and strategic objectives within assigned area.
- Knowledge of HIV including risk factors, medical care needs, psychosocial challenges and community resources.
- Interacts with medical, mental health, substance abuse treatment and other service providers to identify potential clients.
- Participates in community outreach events to provide HIV information and reach potential clients.
- Identifies appropriate clients for Early Intervention Services (EIS) through eligibility screening and intake, conducts EIS assessment with clients to assess client needs.
- Develops time-limited EIS plan to address needs and barriers, provides information/support, facilitates referrals and connects individuals with medical care and resources.
- Attends initial medical visits with clients and provides transportation assistance for clients as needed, according to agency policy, for medical and related appointments.
- Assists clients with health insurance enrollment and other benefits. Acts as a health care navigator.
- Identifies individuals at high risk for HIV infection for testing. May perform HIV counseling and testing services.
- Ensures complete, accurate and timely case notes, record-keeping, and reports. Maintains thorough and complete programmatic records to include documentation of services provided and outcomes.
- Educates clients on health information including risk reduction.
- Monitors clients’ progress and performs required follow up.
- Responds to walk-in clients and phone calls in a timely manner.
- Engages communities and providers in Metropolitan Detroit to develop or expand access to services.
- Maintains documentation in client files and computer data system according to agency standards.
- Collaborates internally and externally to maintain effective relationships.
- Demonstrates effective customer service and problem solving techniques; upholds a professional environment that promotes teamwork, excellence and respect for patients/clients, their families, coworkers, colleagues and others.
- Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.
- Participates in staff meetings, program and department meetings, staff development trainings, and case conference meetings.
- Other duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor’s Degree in social work or related field preferred. High School Diploma/GED required. Extensive professional experience may be considered in lieu of degree requirements.
- Two years HIV prevention, case management, social service or related experience required.
- Certification in HIV counseling and testing required within 6 months of hire.
- Excellent customer service skills as well as the ability to professionally interact with individuals from diverse populations to accommodate social and cultural differences.
- Familiarity with and ability to navigate and execute software programs (i.e. Microsoft Office, Database, Electronic Health Records).
- Excellent time management, project management, organizational and communication (written and verbal) skills.
- Must complete the following trainings once hired:
- Certified Application Counselor training within first 60 days
- MI Bridges Community Partner and Navigation Referral training within first 60 days
- Medicaid/Medicare Assistance Program certification within first year
SUPERVISORY RESPONSIBILITIES
None
TRAVEL
This position requires local travel throughout metropolitan Detroit and may require limited in-state and out of state travel. You must be able to provide proof of having a current, valid driver’s license, reliable transportation, and current automobile insurance.
SALARY RANGE & BENEFITS
- $15.00 – $18.00 per hour based on assigned program area and related degree/licensure requirements.
- Benefits include paid time off, agency recognized holidays, medical, vision, dental, disability and life insurance after 60 days, subject to agency and insurance eligibility criteria.
SCHEDULE & WORKING CONDITIONS
This position is full time, non-exempt. Work hours are predominantly during business hours Monday through Friday and may require some evening and weekend hours for outreach. The position is based in Detroit. Work is generally performed within the office environment and includes significant in person, phone and email contact with staff, patients/clients, funders and the general public. You must have the ability to lift and carry up to 20 pounds for outreach events. This position reports to the Care Management Program Manager.
COVID-19 VACCINE/FLU REQUIREMENT
All applicants are required to provide proof they are fully vaccinated against COVID-19 and Flu with an FDA or WHO authorized vaccine prior to their start date. Any exception to this policy for medical or religious reasons much be submitted in writing.
Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.