Careers

ABOUT US

Corktown Health’s mission is to advance health and well-being for all with a focus on the LGBTQ+ community. Our culture is inclusive, affirming and accountable, and our vision is health equity for all!

POSITION SUMMARY

The Case Manager is responsible for providing accessible & culturally competent case management services to individuals living with HIV including, but not limited to, insurance navigation, assessment of need, service planning, treatment education, adherence counseling (HIV101), linkages and referrals to public and private services and programs, information dissemination, financial resource management, advocacy, mental health assessment, service plan follow-up, and discharge planning.

SALARY RANGE & BENEFITS

• $19.00 - $22.00 per hour based on assigned program area and related degree/licensure requirements.
• Benefits include paid time off, agency recognized holidays, medical, vision, dental, disability and life insurance effective after 60 days. (Current benefit plans provide 100% employer paid premiums for the employee and spouse/dependent coverage available with employee premium cost sharing. Insurance benefits are reviewed annually.)
• Robust employee development opportunities for professional growth.
• An inclusive and supportive work environment.

ESSENTIAL DUTIES & RESPONSIBILITES

• Promotes the organization’s mission, vision, and strategic objectives within assigned area.
• Knowledge of HIV including risk factors, medical care needs, psychosocial challenges and community resources.
• Conducts intakes and psychosocial assessments within required timeframe, ensuring complete, accurate and timely case notes, record-keeping, and reports. Maintains thorough and complete programmatic records to include documentation of services provided and outcomes.
• Develops care plans with clients focusing on access to and continuation in medical care and treatment adherence.
• Identifies resources, advocates and provides guidance/referrals. Facilitates clients’ access to medical treatment, insurance coverage, substance abuse treatment, mental health care, entitlements, community-based programs and other resources.
• Educates clients on health information including risk reduction.
• Monitors clients’ progress and performs required follow up.
• Responds to walk-in clients and phone calls in a timely manner.
• Engages communities and providers in Metropolitan Detroit to develop or expand access to services.
• Maintains documentation in client files and computer data system according to agency standards.
• Represents the agency at community meetings and venues. Participates in outreach activities to promote services and education in the community.
• Collaborates internally and externally to maintain effective relationships.
• Demonstrates effective customer service and problem-solving techniques; upholds a professional environment that promotes teamwork, excellence and respect for patients/clients, their families, coworkers, colleagues and others.
• Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.
• Participates in staff meetings and staff development trainings.
• Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE

• Master’s degree in social work or related field preferred. Bachelor's Degree required. Case Management certification required within one year of hire.
• Two years case management, social service or related experience required.
• Excellent customer service skills as well as the ability to professionally interact with individuals from diverse populations to accommodate social and cultural differences.
• Familiarity with and ability to navigate and execute software programs (i.e. Microsoft Office, Database, Electronic Health Records).
• Excellent time management, project management, organizational and communication (written and verbal) skills.
• Must complete the following trainings once hired:
  • Certified Application Counselor training within first 60 days
  • MI Bridges Community Partner and Navigation Referral training within first 60 days
  • Medicaid/Medicare Assistance Program certification within first year
  • Certification in HIV counseling and testing required within 6 months of hire.

All applicants are required to provide proof they are fully vaccinated against COVID-19 with an FDA- or WHO-authorized vaccine prior to their start date. Corktown Health also requires annual influenza vaccination. Any exception requested for medical or religious reasons must be documented in writing.

SUPERVISORY RESPONSIBILITIES

This position does not have any direct reports.

TRAVEL

This position may require local travel as well as limited in-state and out-of-state travel. You must be able to provide proof of having a current, valid driver's license, reliable transportation, and current automobile insurance.

SCHEDULE & WORKING CONDITIONS

This position is in-person, full time, predominantly during business hours Monday through Friday with occasional evening and weekend hours. The position is based at the organization’s main location in Detroit with periodic off-site meetings and events, then eventually at the new Hazel Park site once open. Work is generally performed within the office environment and includes significant in person, phone and email contact with staff, patients/clients, funders and the general public. This position reports to the Care Management Program Manager. 

How to Apply: Enthusiastic candidates are invited to forward their resume, cover letter, and any pertinent certifications to info@corktownhealth.org. Kindly use the subject line "Case Manager - [Your Name]".

Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.

ABOUT US

Corktown Health’s mission is to advance health and well-being for all with a focus on the LGBTQ+ community. Our culture is inclusive, affirming and accountable, and our vision is health equity for all!

POSITION SUMMARY

The Associate Program Manager is responsible for supporting the Program Manager with all program management activities.  Responsibilities include: implementing policies and procedures; being an enthusiastic role model and promoting a respectful team environment; training and mentoring team members; assisting with implementing, monitoring and advancing quality and performance outcomes; ensuring compliance with relevant standards of care, laws and regulations. The Care Management Program Associate Manager may provide direct care/case management client services as determined by program/staff needs and to maintain familiarity with service delivery.

SALARY RANGE & BENEFITS

• $40,000 - $60,000 based on assigned program areas and related degree/licensure requirements.
• Benefits include paid time off, agency recognized holidays, medical, vision, dental, disability and life insurance effective after 60 days. (Current benefit plans provide 100% employer paid premiums for the employee and spouse/dependent coverage available with employee premium cost sharing. Insurance benefits are reviewed annually.)
• Robust employee development opportunities for professional growth.
• An inclusive and supportive work environment.

ESSENTIAL DUTIES & RESPONSIBILITES

• Promotes the organization’s mission, vision, and strategic objectives within assigned area. Assists the Program Manager with developing and implementing action plans to improve operating results.
• Assists the Program Manager in training new staff / interns. Identifies training and development opportunities that will assist case managers in achieving enhanced performance.
• Understands as well as communicates and models the core values of the organization to create a sense of teamwork and membership among employees.
• Engages case managers and provides coaching and mentorship to fulfill job responsibilities and build skills.
• Assists the Program Manager in guiding employees through performance management processes.
• Assists the Program Manager to ensure that funder requirements are met including service goals and performance measures. Aids in implementing quality/performance improvement efforts.
• Assists with site visit preparation and audit processes in assigned area.
• Participates in quality assurance and improvement activities. Such activities include, but are not limited to chart review, report creation and data analysis.
• Manage and coordinate a variety of special projects and administrative activities involved in planning, analysis, and the development of programs and services.
• Supports the organization by completing administrative duties including but not limited to chairing committees, drafting memos to the department, drafting policies for the department/organization, facilitating meetings, assisting with timesheet submissions and employee assignments and scheduling, etc.
• Represents the agency at community meetings and venues. Participates in outreach activities to promote services and education in the community.
• Collaborates internally and externally to maintain effective relationships.
• Provides management coverage and oversight to team members in Program Manager’s absence.
• Facilitates patients’/clients’ access to medical care, behavioral health, support services, insurance coverage, benefits and other resources within assigned program areas, across the organization and through community resources.
• Responsible for ensuring timely, accurate and complete documentation at the patient/client and aggregate levels in systems and formats required for assigned program areas.
• Responsible for drafting and submitting financial reports for the department.
• Models effective customer service and problem solving techniques; upholds a professional environment that promotes teamwork, excellence and respect for patients/clients, their families, coworkers, colleagues and others.
• Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.
• Participates in staff meetings, program and department meetings, staff development trainings, and case conference meetings.
• Opens and closes various service buildings, as needed.
• Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE

• Master’s Degree in social work or related field preferred. Bachelor's Degree required. Case Management certification required.
• A minimum of 3 years’ experience in social services, health care, public health or a related field.
• Marketplace insurance: 2 years (Preferred).
• Understanding of copay, co-insurance, and deductibles with commercial insurance is helpful.
• Understanding qualifications of Medicaid and Disability is helpful.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent time management, project management, organizational and communication (written and verbal) skills.

All applicants are required to provide proof they are fully vaccinated against COVID-19 with an FDA- or WHO-authorized vaccine prior to their start date. Corktown Health also requires annual influenza vaccination. Any exception requested for medical or religious reasons must be documented in writing.

SUPERVISORY RESPONSIBILITIES

This position may supervise interns or staff in the absence of the program manager.

TRAVEL

This position may require local travel as well as limited in-state and out of state travel. You must be able to provide proof of having a current, valid driver's license, reliable transportation, and current automobile insurance.

• SCHEDULE & WORKING CONDITIONS

This position is in-person, full time, predominantly during business hours Monday through Friday with occasional evening and weekend hours. The position is based at the organization’s main location in Detroit with periodic off site meetings and events. Work is generally performed within the office environment and includes significant in person, phone and email contact with staff, patients/clients, funders and the general public. This position reports to the Care Management Program Manager. 

Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.

 POSITION SUMMARY:

The Therapist provides general psychotherapy services (individual and some couples and group therapy) with a focus on serving adults who are HIV positive and/or identify as LGBTQ+.

SALARY RANGE & BENEFITS

· Salary range: $50,000-$65,000.

· Benefits include paid time off, agency recognized holidays, medical, vision, dental, disability and life insurance after 60 days, subject to agency and insurance eligibility criteria.

• Contractual available and rate based on licensure in the State of Michigan and credentialling with major insurance companies

ESSENTIAL DUTIES & RESPONSIBILITIES:

·       Assesses and evaluates individuals through interviews, case histories, observational techniques, and other methods. Selects, administers and interprets psychological tests to assess behaviors, intelligence, aptitude, abilities or interests. Analyzes data to identify symptoms and diagnose clients within the scope of the program and licensure.

·       Develops therapeutic treatment plans based on individual interests, abilities and needs of clients. Counsels clients to help them understand personal or interactive problems, define goals, and develop realistic action plans.

·       Advises clients on the potential benefits of counseling; Makes referrals to specialists or other providers/programs as appropriate.

·       Collaborates with team members in behavioral health, medical providers, consulting psychiatrists, case managers and support programs to coordinate services effectively for clients.

·       Maintains documentation in clients' electronic health records and other systems according to professional practice, agency standards and billing requirements. Prepares insurance related paperwork as required for reimbursement.

·       Adheres to relevant standards of care, Michigan Public Health Code, Michigan Mental Health Code and relevant professional standards.

·       Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

·       Master’s Degree in Social Work required.

·       Michigan licensure or limited licensure as a Masters Social Worker with a Clinical Specialty required.

·       Credentialed with major Medicaid plans strongly preferred.

·       Two years of experience providing therapy to adults required including experience in integrating substance abuse and medical co-morbidities with mental health issues.

·       Counseling skills including social perceptiveness, learning strategies, critical thinking, active listening/learning, deductive and inductive reasoning, sensitivity and complex problem solving.

·       Experience working with LGBTQ+, HIV positive, homeless and/or chronically ill populations strongly preferred.

·       Excellent communication and customer service skills as well as the ability to professionally interact with individuals from diverse populations and accommodate social and cultural differences.

·       Ability to work independently, manage schedules and billing requirements with minimal supervision.

·       Computer skills including proficiency with Microsoft Office applications and aptitude for learning and using electronic medical records.

All applicants are required to provide proof they are fully vaccinated against COVID-19 with an FDA- or WHO-authorized vaccine prior to their start date. Any exception to this policy for medical or religious reasons must be submitted in writing.

SUPERVISORY RESPONSIBILITIES:
This position will not supervise staff directly but may supervise interns. 

TRAVEL
This position may require local travel as well as limited in-state and out of state travel.

SCHEDULE & WORKING CONDITIONS

Working hours are negotiable. Weekday, evening and weekend hours are available. The position is hybrid. Work can occur via telehealth and in-person. This position reports to the Behavioral Health Program Manager.

Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.

POSITION SUMMARY:

The Dental Assistant serves as a liaison between the clinical staff and the operations/administrative team at Corktown Health. The Dental Assistant ensures that the clinical component of the dental program is running smoothly and collaborates with operations and administrative staff in solving operational issues impacting dental patient care and clinical workflows. Main objectives are to order supplies, maintain equipment in the office, and assist dentists with examinations and treatment of patients.

ESSENTIAL DUTIES & RESPONSIBILITES:

· Ensures that each operatory is set up in a consistent and agreed-upon manner

• Oversees dental supplies—manages inventory and submits orders as requested
• Works with dentists, hygienists and other assistants to ensure smooth and efficient patient flow through the dental clinic
• Assists in orienting new dentists, hygienists and assistants to the dental clinic
• In collaboration with the Dental Director, ensures appropriate dental assistant coverage in the dental clinic each day
• Oversees patient handoffs within the clinical area to ensure all patients have an optimal experience of care
• Leads by example and looks to build efficiency in patient flow within the clinical area
• Oversees maintenance of emergency kits and first aid supplies within the dental clinic to ensure they are properly stocked and up to date
• Review and complete tasks in the EHR which includes returning phone calls, scheduling patients, triaging messages, and handling medication refill requests.
• Follow the established maintenance schedule for all dental equipment (including hand-pieces); schedules service calls if repairs/maintenance is needed
• Assist dentists with examination / chair-side assisting and treatment of patients
• Remain informed of changes in Michigan Dental regulations
• Report any incidents, clinic concerns to the Dental Director immediately
• Ensures that MSDS sheets are complete and up to date
• Ensures that clinical staff are following OSHA and JCAHO regulations and safety requirements
• Brings any potential HIPAA or patient/staff safety issues to the attention of the Dental Director
• Oversees the sterilization process and ensures that all required tests are conducted as required and logged appropriately in accordance with state guidelines
• Other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:

• High school graduation or equivalent
• Prior experience as a dental assistant
• Graduate of an approved accredited Dental Assisting School with Expanded Functions with Dental Radiographer Certification in the State of Michigan (Registered Dental Assistant) preferred but not required
• Current Basic Life Support (BLS) certification
• Michigan Nitrous Oxide Certification, if applicable
• Knowledge of modern dental materials, storage, handling and applications
• Ability to work creatively with other health care professionals from a variety of disciplines to achieve maximal results for the clinic's patients and provide an integrated delivery of healthcare
• Ability to multitask and prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols
• Basic understanding of computers and software utilized in a dental care setting
• Excellent customer service and communication skills
• Ability to train others and adjust to different learning and communication styles
• Ability to effectively navigate and enter data into an EHR; and use Microsoft Word and Excel
• Maintains confidentiality within the workplace with all written and verbal communications pertaining to patients, staff, and community operations

All applicants are required to provide proof they are fully vaccinated against COVID-19 with an FDA- or WHO-authorized vaccine prior to their start date. Corktown Health also requires annual influenza vaccination. Any exception requested for medical or religious reasons must be documented in writing.

SUPERVISORY RESPONSIBILITIES:

This position does not have any direct reports.

TRAVEL:

This position may require local travel as well as limited in-state and out of state travel.

SALARY RANGE & BENEFITS:

• $18.00-$24.00 hourly pay
• Benefits include paid time off, agency recognized holidays, medical, vision, dental, disability and life insurance effective after 60 days. (Current benefit plans provide 100% employer paid premiums for the employee and spouse/dependent coverage available with employee premium cost sharing. Insurance benefits are reviewed annually.)
• Robust employee development opportunities for professional growth.
• An inclusive and supportive work environment.

SCHEDULE & WORKING CONDITIONS:

This position is in-person, full time, predominantly during business hours Monday through Friday with occasional evening and weekend hours. The position is based at the organization’s main location in Detroit with periodic off site meetings and events. Work is generally performed within the office environment and includes significant in person, phone and email contact with staff, patients/clients, funders and the general public. This position reports to the Dental Director.

How to Apply: Enthusiastic candidates are invited to forward their resume, cover letter, and any pertinent certifications to info@corktownhealth.org. Kindly use the subject line "Dental Assistant - [Your Name]".

Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.

POSITION SUMMARY:

Under the direction of the Chief Executive Officer, the Medical Director is the lead clinician in charge of all aspects of medical patient care services provided by Corktown Health including ancillary services such as laboratory and pharmacy services. Working from a solutions-oriented approach, the Medical Director monitors clinical performance to ensure medical services and operations are in compliance with all applicable regulatory and licensing agencies. As a member of the Executive Management team, the Medical Director is responsible for implementing, reviewing and developing Clinical protocols, performance objectives, productivity benchmarks, compliance measures, provider workflow planning and provider scheduling. Also, the position serves as coach/mentor/trainer to staff providers, giving guidance in best practices, troubleshooting of medical services and operations issues in priority of urgency according to FQHC standards. The Medical Director will also represent the Clinic at required meetings with affiliated agencies. As a licensed MD/DO the Medical Director will also provide direct patient services in addition to their duties in administration.

DUTIES AND RESPONSIBILITIES:

1. Participates as key member of organization’s Management Team (MT) to develop and maintain a strategic plan for the controlled growth, expansion, and/or development of programs and sites for Corktown Health; solve existing and anticipated organizational problems; and formulate and/or revise policies that will enhance the achievement of the organization’s goals. Attends all MT meetings with the overriding and ongoing goal of integrating clinical and non-clinical aspects of Corktown Health’s operations and services.

2. Responsible for the direct supervision of all medical staff. Sets the direction for their areas of responsibility to align with the overall clinical goals. Responsible for directing all providers in the practice of quality care according to standards and benchmarks set by the organization, licensing boards and funding agencies.

3. Approves student affiliation agreements and student rotations; responsible for overall performance of clinical students in the health center.

4. Provides supervision of clinical scheduling, call and leave for medical staff.

5. Manages administrative responsibilities such as clinical budget/finance management, and personnel management for clinical staff. In collaboration other Corktown Health management, uses a solutions-oriented approach to solve personnel issues in a timely manner including performance failures and violation of standards of care or personnel policy. Performs due diligence in matters related to clinical practice in full compliance of the medical licensing board, HRSA Office of Regional Operations (ORO /OPR), and other state and federal regulatory agencies.

6. Responsible for establishing systems of accountability for all providers to include productivity benchmarks, performance measures and controls for clinical quality assurance. Document clinical protocols in a manner that is easily understood and can be followed by all clinical staff. Performs hands-on training of new and developing Clinical practices based on changes in regulatory or best practices.

7. Participates in the recruitment of qualified clinical staff including interviewing and recommendation for hire. Monitors and assists with the new-hire orientation process to ensure consistency in training among all clinical providers.

8. Ensures medical services and operations are in compliance with all applicable regulatory and licensing agencies. Assesses all matters of clinical compliance and provides timely recommendations for corrective action and quality improvement. Provide guidance and supervision of clinical laboratory operations to ensure compliance with CLIA and other agency requirements.

9. Directs the Quality Assurance and Improvement (QA&I) process for Corktown Health, with overall responsibility for supervision of the QA&I program, ensuring that quality and appropriateness of care are monitored and that appropriate actions based on monitoring results are taken. The Medical Director is responsible for removing barriers to achieving quality in medical care and for reporting to internal and external committees and entities, as required.

10. Establishes and/or maintains working and collaborative relationships in the health provider community, on behalf of and in accordance with formal understandings of Corktown Health. Develops relationships with hospitals and specialty providers for referrals and for provision of inpatient care, seeks out available medical resources, and secures medical access for Corktown Health patients.

11. Represents Corktown Health to consultative and advisory bodies; to collaborating agencies, community organizations and specific institutions, as requested; participates in meetings, conferences, etc., on behalf of Corktown Health and to further collaborative efforts with these organizations and institutions. Represents Corktown Health in roles as health care provider and as executive of Corktown Health.

12. Provides leadership, vision, and direction in developing new medical service delivery areas/programs for Corktown Health; directs, monitors and evaluates programs, revising and adapting as necessary and/or appropriate; assists in formulation and/or revision of medical program/clinical services policies and protocols.

13. Works closely with Chief Executive Officer to provide direction regarding all clinical issues.

14. Provides overall direction and coordination of continuing medical education, training, and support for health care personnel; chairs provider and clinical meetings.

15. Provides direct clinical medical services in the area of board certified medical specialty in accordance with the highest applicable standards of medical and professional practice and in full accordance with health center protocols and policies.

16. Demonstrates commitment to, and understanding of, Corktown Health’s Service Excellence Standards, by modeling service excellence in all internal and external relationships, addressing service excellence deficits in staff, and in performance of all duties and responsibilities of this position.

17. Provides additional assistance within and outside of clinical arena, as requested and/or as appropriate, to ensure the ongoing success of the organization.

21. Other duties as assigned.

EDUCATION AND EXPERIENCE:

1. Board certification in a major primary care specialty field of practice.

2. Previous experience supervising providers and other clinical staff is essential, with demonstrated record of success.

3. Previous experience providing services and exercising leadership in a culturally diverse setting, with demonstrated success.

4. Previous experience working within a managed care environment strongly preferred, especially with experience in administrative/management capacity.

5. Maintains faculty position with Wayne State University Medical School.

QUALIFICATIONS:

1. Current, valid license to practice medicine in the State of Michigan, including DEA license and CPR, required.

2. Knowledge and understanding of advanced practice provider supervision agreements and regulations.

3. Demonstrated ability to work effectively independently and as part of a team, in collaborative settings.

4. Excellent written and verbal communication skills required.

5. Understands and is committed to maintaining highest level of confidentiality.

6. Demonstrated ability to provide leadership to staff and to build the trust and respect of patients, staff, colleagues, external contacts, and other MT members.

7. Able to motivate staff; promote team building; assume leadership role within clinical arena.

8. Excellent problem-solving skills required, including creativity, resourcefulness, timeliness, and technical knowledge related to analyzing and resolving medical/administrative problems.

9. Sensitivity to needs of culturally diverse patient and employee population.

10. Excellent emotional coping skills, adequate to confront difficult emotional situations and emotional responses of others.

11. Demonstrated ability to meet or exceed the Service Excellence Standards of Corktown Health.

12. Willingness and ability to work some evenings and weekends, as needed.

13. Demonstrated ability to utilize computer technology and to willingness to develop and adapt to the evolving technological requirements of modern medical health center practices required.

Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.