Careers

POSITION SUMMARY: The Program Manager provides staff supervision and administers services within the Preventive Health Department. Responsibilities include: developing and implementing policies and procedures; supervising, training and mentoring team members; implementing, monitoring and advancing quality and performance outcomes; ensuring compliance with relevant standards of care, laws and regulations. Program managers may provide direct care/case management client services as determined by program/staff needs and to maintain familiarity with service delivery.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Works with the VP of Programs & Community Impact and leadership team to promote the organization’s mission and strategic objectives within assigned areas. Develops ideas for enhancing existing programs or implementing new services within this framework.
• Engages program coordinators, associate managers and program leads as direct reports within identified areas to fulfill responsibilities and objectives. Provides mentorship and supports leadership opportunities for program coordinators, associate managers and program leads.
• Ensures that funder requirements are met including service goals and performance measures. Implements quality/performance improvement efforts. Responsible for site visit preparation and audit processes in assigned areas.
• Prepares, gathers and reports data for various constituencies which may include organization leadership, funders, staff, patients/clients and the public.
• Represents the agency at community meetings and venues. Engages with organizations, businesses, etc. that may serve as points of entry or referral sources for patients/clients to enter into services. Strategizes outreach activities to promote services and education in the community; coordinates efforts to align with broader organizational goals. Develops and disseminates communication tools to reach target populations for assigned program areas.
• Collaborates internally and externally to maintain effective relationships.
• Supervises, mentors, evaluates and supports direct reports and provides management coverage and oversight to other team members as needed. Participates in hiring, disciplinary and termination processes.
• Facilitates patients’/clients’ access to medical care, behavioral health, support services, insurance coverage, benefits and other resources within assigned program areas, across the organization and through community resources.
• Responsible for ensuring timely, accurate and complete documentation at the patient/client and aggregate levels in systems and formats required for assigned program areas.
• Works with the VP of Programs & Community Impact to ensure contract requirements are met including service objectives/work plans, performance measures, standards of care and budgets.
• Participates in community needs assessments, program planning and resource allocation activities; develops, evaluates and adapts programs in response to identified needs and opportunities.
• Models effective customer service and problem solving techniques; upholds a professional environment that promotes teamwork, excellence and respect for patients/clients, their families, coworkers, colleagues and others.
• Develops, reviews and updates policies, procedures and practices to promote effective, patient/client centered care, productivity, fiscal responsibility, safety, risk management, employee engagement and satisfaction.
• Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.
• Opens and closes various service buildings, as needed.
• Supports the organization by completing administrative duties including but not limited to chairing committees, submitting direct report timesheets, completing direct report performance evaluations, drafting memos to the organization, drafting policies for the organization, facilitating meetings, etc.  
• Assists with addressing patient/client complaints, as needed.
• Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Master’s degree in social work required. Full licensure required. Extensive professional experience may be considered in lieu of degree requirements.
• A minimum of 5 years’ experience in social services, health care, public health or a related field and 2 years’ management/supervisory experience required.

COVID-19 VACCINE/FLU REQUIREMENT

All applicants are required to provide proof they are fully vaccinated against COVID-19 and Flu with an FDA or WHO authorized vaccine prior to their start date. Any exception to this policy for medical or religious reasons much be submitted in writing.

SUPERVISORY RESPONSIBILITIES

This position will supervise generally in the range of 5 to 15 direct reports consisting of direct service staff and depending on assigned programs, may include interns and one or more program coordinators/leads or an associate manager.

TRAVEL

This position may require local travel as well as limited in-state and out of state travel.

SALARY RANGE & BENEFITS

• Annual salary range based on assigned program areas and related degree/licensure requirements.
• Benefits include paid time off, agency recognized holidays, medical (100% employer-paid health benefits), vision, dental, disability and life insurance after 60 days, subject to agency and insurance eligibility criteria.
• Robust employee development fund/opportunities for professional growth.

SCHEDULE & WORKING CONDITIONS

This position is in-person and full time, predominantly during business hours Monday through Friday and may require some evening and weekend hours. The position is based in Detroit but remote work may occur periodically. Work is generally performed within the office environment and includes significant in person, phone and email contact with staff, patients/clients, funders and the general public. This position reports to the VP of Programs & Community Impact. 

Corktown Health (CH) is an Equal Opportunity Employer and values a diverse workforce. CH does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.

POSITION SUMMARY:

The Vice President of Programs & Community Impact serves as a senior leader responsible for a diverse array of programs across the organization. This individual develops, implements, leads and evaluates activities in Behavioral Health, HIV Services, Prevention, Support Services and community engagement. The VP supervises program managers and implements organization-wide initiatives as part of the executive team. The VP oversees the agency’s portfolio of contracts and grants in the assigned program areas including Ryan White, Michigan Department of Health and Human Services (MDHHS), Centers for Disease Control & Prevention (CDC), AIDS United and private foundations.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Supervises program managers in Behavioral Health, Preventive Health, Financial Support Services and Care Management. The scope of programs includes clinical social work, case management, physical activity & health coaching, nutrition support, housing, emergency financial assistance, food assistance, tobacco cessation, HIV counseling & testing and support for other chronic health issue initiatives. Ensures program activities are delivered effectively, organization objectives and grant requirements are met, and that staff receive appropriate direction, oversight and support.
• Coordinates timely documentation, data collection and reporting; monitors contract requirements including service objectives/work plans, performance measures, standards of care and budgets to ensure adherence. Leads preparations for site visits and audits.
• Participates in community needs assessments, program planning and resource allocation activities; Develops, evaluates and adapts programs in response to identified needs and opportunities.
• Strategizes outreach activities to promote services and education in the community; coordinates efforts to align with broader organizational goals.
• Engages with the VP of Clinical Services and clinic teams to ensure coordinated service delivery across disciplines and achieve high quality outcomes for clients/patients.
• Represents the organization at meetings, delivers presentations and interfaces with relevant constituencies. Maintains collaborative working relationships with partner organizations, community groups and funders.
• Models effective customer service and problem solving techniques; upholds a professional environment that promotes teamwork, excellence and respect for clients, their families, coworkers, colleagues and others.
• Compiles and analyzes data; prepares reports and recommendations for senior leadership.
• Participates in grant writing, budget development, business plans, annual reports and similar efforts.
• Develops, reviews and updates policies, procedures and practices to promote effective, client centered care, productivity, fiscal responsibility, safety, risk management, employee engagement and satisfaction.
• Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.
• Participates in staff selection, hiring, training, supervision and evaluation.
• Provides mentorship and supports growth among program managers, associate managers and team members. Identifies and fosters opportunities for professional development.
• Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Master’s degree in management, public health, social work or related field required.
• A minimum of 5 years’ experience in health care, public health, social work or a related field is required with at least three years of management/supervisory experience.
• Familiarity with State and Federal grant requirements and HIV related programs strongly preferred.

All applicants are required to provide proof they are fully vaccinated against COVID-19 with an FDA- or WHO-authorized vaccine prior to their start date. Any exception to this policy for medical or religious reasons must be submitted in writing.

SUPERVISORY RESPONSIBILITIES:

This position has up to ten direct reports primarily consisting of program managers and coordinators, with the possibility of also supervising interns.

TRAVEL:

This position may require local travel as well as limited in-state and out of state travel.

SALARY RANGE & BENEFITS:

• $80,000-$95,000; salary range based on assigned program areas, experience and related degree/licensure requirements.
• Benefits include paid time off, agency recognized holidays, medical (100% employer-paid health benefits), vision, dental, disability and life insurance after 60 days, subject to agency and insurance eligibility criteria.
• Robust employee development opportunities for professional growth.

SCHEDULE & WORKING CONDITIONS

This position is in-person, full time, predominantly during business hours Monday through Friday with occasional evening and weekend hours. The position is based at the organization’s main location in Detroit with periodic off site meetings and events. Work is generally performed within the office environment and includes significant in person, phone and email contact with staff, patients/clients, funders and the general public. This position reports to the Chief Operating Officer. 

Corktown Health (CH) is an Equal Opportunity Employer and values a diverse workforce. CH does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.

POSITION SUMMARY: The Case Manager is responsible for providing accessible & culturally competent case management services to individuals living with HIV including, but not limited to, assessment of need, service planning, reassessments, treatment education, adherence counseling, linkages and referrals to public and privates services and programs, information dissemination, financial resource management, advocacy, mental health assessment, service plan follow-up, and discharge planning.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Promotes the organization’s mission, vision, and strategic objectives within assigned area.
• Knowledge of HIV including risk factors, medical care needs, psychosocial challenges and community resources.
• Conducts intakes and psychosocial assessments within required timeframe, ensuring complete, accurate and timely case notes, record-keeping, and reports. Maintains thorough and complete programmatic records to include documentation of services provided and outcomes.
• Develops care plans with clients focusing on access to and continuation in medical care and treatment adherence.
• Identifies resources, advocates and provides guidance/referrals. Facilitates clients’ access to medical treatment, insurance coverage, substance abuse treatment, mental health care, entitlements, community based programs and other resources.
• Educates clients on health information including risk reduction.
• Monitors clients’ progress and performs required follow up.
• Responds to walk-in clients and phone calls in a timely manner.
• Engages communities and providers in Metropolitan Detroit to develop or expand access to services.
• Maintains documentation in client files and computer data system according to agency standards.
• Represents the agency at community meetings and venues. Participates in outreach activities to promote services and education in the community.
• Collaborates internally and externally to maintain effective relationships.
• Demonstrates effective customer service and problem solving techniques; upholds a professional environment that promotes teamwork, excellence and respect for patients/clients, their families, coworkers, colleagues and others.
• Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.
• Participates in staff meetings and staff development trainings.
• Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Master’s Degree in social work or related field preferred. Bachelor's Degree required. Case Management certification required within one year of hire.
• Two years case management, social service or related experience required.
• Excellent customer service skills as well as the ability to professionally interact with individuals from diverse populations to accommodate social and cultural differences.
• Familiarity with and ability to navigate and execute software programs (i.e. Microsoft Office, Database, Electronic Health Records).
• Excellent time management, project management, organizational and communication (written and verbal) skills.
• Must complete the following trainings once hired:
  • Certified Application Counselor training within first 60 days
  • MI Bridges Community Partner and Navigation Referral training within first 60 days
  • Medicaid/Medicare Assistance Program certification within first year
  • Certification in HIV counseling and testing required within 6 months of hire.

SUPERVISORY RESPONSIBILITIES

None

TRAVEL

This position may require local travel as well as limited in-state and out of state travel. You must be able to provide proof of having a current, valid driver's license, reliable transportation, and current automobile insurance.

SALARY RANGE & BENEFITS

• $18.75 - $24 per hour based on assigned program area and related degree/licensure requirements.
• Benefits include paid time off, agency recognized holidays, medical (100% employer-paid health benefits), vision, dental, disability and life insurance after 60 days, subject to agency and insurance eligibility criteria.
• Robust employee development fund/opportunities for professional growth.

SCHEDULE & WORKING CONDITIONS

This position is full time, non-exempt. Work hours are predominantly during business hours Monday through Friday and may require some evening and weekend hours. The position is based in Detroit but remote work may occur periodically. Work is generally performed within the office environment and includes significant in person, phone and email contact with staff, patients/clients, funders and the general public. You must have the ability to lift and carry up to 20 pounds for outreach events. This position reports to the Care Management Program Manager. 

COVID-19 VACCINE REQUIREMENT

All applicants are required to provide proof they are fully vaccinated against COVID-19 with an FDA or WHO authorized vaccine prior to their start date. Any exception to this policy for medical or religious reasons much be submitted in writing.

Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.

POSITION SUMMARY: The HIV Prevention Specialist provides prevention education, outreach, CTR (Counseling, Testing & Referral) services, PrEP navigation & support, coordination of care and assistance with accessing insurance & benefits enrollment.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Identify and link individuals interested in PrEP with medical providers.

· Coordinate care, provide insurance navigation and assist with resources and referrals for prevention clients/patients to ensure uninterrupted health care and medication access.

· Provide outreach and education in community and health care settings regarding HIV prevention including PrEP navigation, HIV testing, and agency services. May train and coordinate team members and volunteers in outreach efforts.

· Perform client intakes, review documents and enroll clients based on established policies and procedures.

· Develop and follow prevention treatment plans in conjunction with each client. Coordinate services with medical providers. Assist and refer clients to address barriers to prevention goals and PrEP uptake/adherence.

· Complete appropriate documentation and enter data for all services rendered in designated systems.

· Provide HIV education about risk reduction, testing, U=U, Treatment as Prevention and other related topics.

· Develop and follow processes for distributing risk reduction and hygiene supplies; monitor and track such supplies.

• Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.

· Other duties as assigned.

REQUIRED EDUCATION & EXPERIENCE

· Bachelor’s Degree in a health, education, or human service related field and two year’s relevant work experience required. Extensive experience may be considered in lieu of a degree.

· Excellent customer service and communication skills as well as the ability to professionally interact with individuals from diverse populations and accommodate social and cultural differences.

· Strong organizational skills and computer literacy including proficiency with Microsoft Office applications are required. · Knowledge of HIV, prevention and PrEP is strongly preferred.

· Valid Michigan driver’s license and access to insured personal vehicle is required for occasional client transportation.

· Successful completion of Counseling, Testing & Referral certification within 90 days of employment.

SUPERVISORY RESPONSIBILITIES

This position does not supervise staff.

TRAVEL

This position requires some local travel in metropolitan Detroit, limited in-state travel for meetings/trainings and may include one out of state conference/training per year.

SALARY RANGE & BENEFITS

· $17.00-$21.00/ hourly

· Benefits include paid time off, agency recognized holidays, 401(k), medical, vision, dental, disability, and life insurance after 60 days, subject to agency and insurance eligibility criteria.

SCHEDULE & WORKING CONDITIONS

This position is full time. Although work will predominantly take place during daytime and early evening hours Monday through Friday, this position does require some later evening and weekend hours for outreach. Work is generally performed within an office and/or clinic environment and includes significant in person, phone and email contact with clients, staff and the general public. This position reports to the Program Manager.

Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.

POSITION SUMMARY: The Program Manager provides staff supervision and administers services within the Care Management Department. Responsibilities include: developing and implementing policies and procedures; supervising, training and mentoring team members; implementing, monitoring and advancing quality and performance outcomes; ensuring compliance with relevant standards of care, laws and regulations. Program managers may provide direct care/case management client services as determined by program/staff needs and to maintain familiarity with service delivery.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Works with the Vice President of Programs & Community Impact and leadership team to promote the organization’s mission and strategic objectives within assigned areas. Develops ideas for enhancing existing programs or implementing new services within this framework.
• Engages program coordinators, associate managers and program leads as direct reports within identified areas to fulfill responsibilities and objectives. Provides mentorship and supports leadership opportunities for program coordinators, associate managers and program leads.
• Ensures that funder requirements are met including service goals and performance measures. Implements quality/performance improvement efforts. Responsible for site visit preparation and audit processes in assigned areas.
• Prepares, gathers and reports data for various constituencies which may include organization leadership, funders, staff, patients/clients and the public.
• Represents the agency at community meetings and venues. Engages with organizations, businesses, etc. that may serve as points of entry or referral sources for patients/clients to enter into services. Strategizes outreach activities to promote services and education in the community; coordinates efforts to align with broader organizational goals. Develops and disseminates communication tools to reach target populations for assigned program areas.
• Collaborates internally and externally to maintain effective relationships.
• Supervises, mentors, evaluates and supports direct reports and provides management coverage and oversight to other team members as needed. Participates in hiring, disciplinary and termination processes.
• Facilitates patients’/clients’ access to medical care, behavioral health, support services, insurance coverage, benefits and other resources within assigned program areas, across the organization and through community resources.
• Responsible for ensuring timely, accurate and complete documentation at the patient/client and aggregate levels in systems and formats required for assigned program areas.
• Works with the Vice President of Programs & Community Impact to ensure contract requirements are met including service objectives/work plans, performance measures, standards of care and budgets.
• Participates in community needs assessments, program planning and resource allocation activities; develops, evaluates and adapts programs in response to identified needs and opportunities.
• Models effective customer service and problem solving techniques; upholds a professional environment that promotes teamwork, excellence and respect for patients/clients, their families, coworkers, colleagues and others.
• Develops, reviews and updates policies, procedures and practices to promote effective, patient/client centered care, productivity, fiscal responsibility, safety, risk management, employee engagement and satisfaction.
• Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.
• Opens and closes various service buildings, as needed.
• Supports the organization by completing administrative duties including but not limited to chairing committees, submitting direct report timesheets, completing direct report performance evaluations, drafting memos to the organization, drafting policies for the organization, facilitating meetings, etc.  
• Assists with addressing patient/client complaints, as needed.
• Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Master’s degree in social work required. Full licensure required. Extensive professional experience may be considered in lieu of degree requirements.
• A minimum of 5 years’ experience in social services, health care, public health or a related field and 2 years’ management/supervisory experience required.

SUPERVISORY RESPONSIBILITIES

This position will supervise generally in the range of 5 to 15 direct reports consisting of direct service staff and depending on assigned programs, may include interns and one or more program coordinator/lead or associate manager.

TRAVEL

This position may require local travel as well as limited in-state and out of state travel.

SALARY RANGE & BENEFITS

• $60,000 - $80,000 annual salary range based on assigned program areas and related degree/licensure requirements.
• Benefits include paid time off, agency recognized holidays, medical, vision, dental, disability and life insurance after 60 days, subject to agency and insurance eligibility criteria.

SCHEDULE & WORKING CONDITIONS

This position is full time, predominantly during business hours Monday through Friday and may require some evening and weekend hours. The position is based in Detroit. Work is generally performed within the office environment and includes significant in person, phone and email contact with staff, patients/clients, funders and the general public. This position reports to the Vice President of Programs & Community Impact. 

All applicants are required to provide proof they are fully vaccinated against COVID-19 with an FDA- or WHO-authorized vaccine prior to their start date.  Any exception to this policy for medical or religious reasons must be submitted in writing.

Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.