Careers

POSITION SUMMARY: The HIV Prevention Specialist provides prevention education, outreach, CTR (Counseling, Testing & Referral) services, PrEP navigation & support, coordination of care and assistance with accessing insurance & benefits enrollment.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Identify and link individuals interested in PrEP with medical providers.

· Coordinate care, provide insurance navigation and assist with resources and referrals for prevention clients/patients to ensure uninterrupted health care and medication access.

· Provide outreach and education in community and health care settings regarding HIV prevention including PrEP navigation, HIV testing, and agency services. May train and coordinate team members and volunteers in outreach efforts.

· Perform client intakes, review documents and enroll clients based on established policies and procedures.

· Develop and follow prevention treatment plans in conjunction with each client. Coordinate services with medical providers. Assist and refer clients to address barriers to prevention goals and PrEP uptake/adherence.

· Complete appropriate documentation and enter data for all services rendered in designated systems.

· Provide HIV education about risk reduction, testing, U=U, Treatment as Prevention and other related topics.

· Develop and follow processes for distributing risk reduction and hygiene supplies; monitor and track such supplies.

• Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.

· Other duties as assigned.

REQUIRED EDUCATION & EXPERIENCE

· Bachelor’s Degree in a health, education, or human service related field and two year’s relevant work experience required. Extensive experience may be considered in lieu of a degree.

· Excellent customer service and communication skills as well as the ability to professionally interact with individuals from diverse populations and accommodate social and cultural differences.

· Strong organizational skills and computer literacy including proficiency with Microsoft Office applications are required. · Knowledge of HIV, prevention and PrEP is strongly preferred.

· Valid Michigan driver’s license and access to insured personal vehicle is required for occasional client transportation.

· Successful completion of Counseling, Testing & Referral certification within 90 days of employment.

SUPERVISORY RESPONSIBILITIES

This position does not supervise staff.

TRAVEL

This position requires some local travel in metropolitan Detroit, limited in-state travel for meetings/trainings and may include one out of state conference/training per year.

SALARY RANGE & BENEFITS

· $17.00-$21.00/ hourly

· Benefits include paid time off, agency recognized holidays, 401(k), medical, vision, dental, disability, and life insurance after 60 days, subject to agency and insurance eligibility criteria.

SCHEDULE & WORKING CONDITIONS

This position is full time. Although work will predominantly take place during daytime and early evening hours Monday through Friday, this position does require some later evening and weekend hours for outreach. Work is generally performed within an office and/or clinic environment and includes significant in person, phone and email contact with clients, staff and the general public. This position reports to the Program Manager.

Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.

POSITION SUMMARY: The Program Manager provides staff supervision and administers services within the Care Management Department. Responsibilities include: developing and implementing policies and procedures; supervising, training and mentoring team members; implementing, monitoring and advancing quality and performance outcomes; ensuring compliance with relevant standards of care, laws and regulations. Program managers may provide direct care/case management client services as determined by program/staff needs and to maintain familiarity with service delivery.

ESSENTIAL DUTIES & RESPONSIBILITES:

• Works with the Vice President of Programs & Community Impact and leadership team to promote the organization’s mission and strategic objectives within assigned areas. Develops ideas for enhancing existing programs or implementing new services within this framework.
• Engages program coordinators, associate managers and program leads as direct reports within identified areas to fulfill responsibilities and objectives. Provides mentorship and supports leadership opportunities for program coordinators, associate managers and program leads.
• Ensures that funder requirements are met including service goals and performance measures. Implements quality/performance improvement efforts. Responsible for site visit preparation and audit processes in assigned areas.
• Prepares, gathers and reports data for various constituencies which may include organization leadership, funders, staff, patients/clients and the public.
• Represents the agency at community meetings and venues. Engages with organizations, businesses, etc. that may serve as points of entry or referral sources for patients/clients to enter into services. Strategizes outreach activities to promote services and education in the community; coordinates efforts to align with broader organizational goals. Develops and disseminates communication tools to reach target populations for assigned program areas.
• Collaborates internally and externally to maintain effective relationships.
• Supervises, mentors, evaluates and supports direct reports and provides management coverage and oversight to other team members as needed. Participates in hiring, disciplinary and termination processes.
• Facilitates patients’/clients’ access to medical care, behavioral health, support services, insurance coverage, benefits and other resources within assigned program areas, across the organization and through community resources.
• Responsible for ensuring timely, accurate and complete documentation at the patient/client and aggregate levels in systems and formats required for assigned program areas.
• Works with the Vice President of Programs & Community Impact to ensure contract requirements are met including service objectives/work plans, performance measures, standards of care and budgets.
• Participates in community needs assessments, program planning and resource allocation activities; develops, evaluates and adapts programs in response to identified needs and opportunities.
• Models effective customer service and problem solving techniques; upholds a professional environment that promotes teamwork, excellence and respect for patients/clients, their families, coworkers, colleagues and others.
• Develops, reviews and updates policies, procedures and practices to promote effective, patient/client centered care, productivity, fiscal responsibility, safety, risk management, employee engagement and satisfaction.
• Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.
• Opens and closes various service buildings, as needed.
• Supports the organization by completing administrative duties including but not limited to chairing committees, submitting direct report timesheets, completing direct report performance evaluations, drafting memos to the organization, drafting policies for the organization, facilitating meetings, etc.  
• Assists with addressing patient/client complaints, as needed.
• Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• Master’s degree in social work required. Full licensure required. Extensive professional experience may be considered in lieu of degree requirements.
• A minimum of 5 years’ experience in social services, health care, public health or a related field and 2 years’ management/supervisory experience required.

SUPERVISORY RESPONSIBILITIES

This position will supervise generally in the range of 5 to 15 direct reports consisting of direct service staff and depending on assigned programs, may include interns and one or more program coordinator/lead or associate manager.

TRAVEL

This position may require local travel as well as limited in-state and out of state travel.

SALARY RANGE & BENEFITS

• $60,000 - $80,000 annual salary range based on assigned program areas and related degree/licensure requirements.
• Benefits include paid time off, agency recognized holidays, medical, vision, dental, disability and life insurance after 60 days, subject to agency and insurance eligibility criteria.

SCHEDULE & WORKING CONDITIONS

This position is full time, predominantly during business hours Monday through Friday and may require some evening and weekend hours. The position is based in Detroit. Work is generally performed within the office environment and includes significant in person, phone and email contact with staff, patients/clients, funders and the general public. This position reports to the Vice President of Programs & Community Impact. 

All applicants are required to provide proof they are fully vaccinated against COVID-19 with an FDA- or WHO-authorized vaccine prior to their start date.  Any exception to this policy for medical or religious reasons must be submitted in writing.

Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ+ and those who represent minority and/or underserved communities are strongly encouraged to apply.